Details & FAQ

Drivers must be aged 25 or above and hold an Australian driver's licence OR an overseas full licence with an official translation or International Driving Permit (IDP), plus passport. All drivers must be named and approved before pickup.

Only drivers listed on the rental agreement are covered. Every driver must be aged 25 or above, meet our licence and ID requirements, and be approved in advance.

You may drive up to 150 km by road from Byron Bay Town Centre, using Byron Bay Post Office, 61 Jonson Street, Byron Bay NSW 2481 as the fixed reference point and Google Maps driving directions to measure the route. Please get our written approval before travelling beyond that distance.

No beach driving, off-road, racing, Uber/delivery, festivals, events, or smoking inside. You may be fully liable for resulting damage.

You'll receive a short Rental Quick Guide and a written rental agreement. Please read both before pickup so we can hand over the keys quickly.

We'll make a short video of the car's condition and mileage before you drive away, then check again on return.

Pickup and return are in town. Daytime handover times are flexible and agreed during booking. The exact location is included in your rental agreement. Please return the car at the agreed time.

We take bank transfer only. After you sign the agreement, the first 7 days' rent is due for rentals longer than 7 days; for shorter bookings, the full rental amount is due. Your booking is confirmed once we receive the signed agreement and first rental payment. The $500 bond is due before pickup.

We record the fuel level at pickup. Please return the car at the same level; if it is lower, we charge for the fuel difference plus a $50 service fee.

All fines and tolls are paid by the renter. A $50 administration fee applies per fine.

The vehicle's device records only location, speed, and the associated date and time. We use those records for safety, accident, theft/recovery, insurance, or legal matters. We delete or irreversibly de-identify tracking records 28 days after the vehicle is returned, unless particular records are needed for an ongoing matter or legal requirement.

Call or message us immediately. In an emergency, call emergency services first. Take photos and get the other driver's details.

Extensions are welcome whenever the vehicle is available. Message us as soon as you know.

If you need to cancel or change dates, contact us as soon as possible. We will first try to arrange alternative dates of similar length and value, subject to availability. If you cancel within 72 hours of pickup and we cannot rebook the car for a comparable rental, we may retain from any bond already paid only our reasonable, evidenced net loss, after accounting for any rebooking, up to the bond amount. We will itemise any amount retained and refund the balance. If the bond has not been paid, no bond can be retained under this clause. If you need to return the car early, contact us; any agreed price change or refund will be confirmed in writing, subject to applicable law. Your rights under Australian Consumer Law are not affected.

Return the car at the agreed time and place with the same fuel level and condition as recorded at pickup, and reasonably clean.

Please return the vehicle reasonably clean. If it needs more than a normal turnaround clean, our standard cleaning fee is 150. If it is exceptionally dirty and needs professional cleaning or detailing, we may charge the evidenced, itemised professional cost instead for the same work.

We record the car's condition and mileage at pickup and return. Damage caused by prohibited use may not be covered by insurance.